Unrecognized charges?

If you have questions regarding your membership, your meal plans, your workout plans or anything, do not hesitate to write to us!

You can contact us at any time, through the below listed contact options.

Frequently Asked Questions

You can always cancel your current subscription, there is no minimum subscription period beyond the current month. Termination can be done through the “My Account” area on HealthyBuddy. If you terminate your subscription then no further charges will be made by us. The termination of the subscription does not affect the benefits that are enabled on your HealthyBuddy user account for the period(s) that you have already paid for!

Please note that for technical reasons of setting up your new account your subscription can not be unsubscribed online within the first 24 hours after it is made. It can however be done by calling our Customer Service number within these first 24 hours. Please be aware that if you do not unsubscribe your subscription before the end of an eventual trial period, then your trial membership will automatically turn into a membership at the normal price (€69,95 (recommended plan) or €29,95 (the small plans) for 30 days).

If you terminate your subscription then no further charges will be made by us unless you choose to reactivate the subscription, or you create a new subscription at a later date. The termination of the subscription does not affect the benefits that are enabled on your HealthyBuddy user account for the period(s) that you have already paid for. HealthyBuddy will auto send an acknowledgment of your termination to the email address you used when signing up. Non-receipt of the acknowledgment does not affect the validity of the termination. It is solely the registration in HealthyBuddy’s customer database that matters, as it is the customer’s responsibility to have entered in their email address correctly. It is also up to the customer to ensure that emails are not deleted or landing in a spam filter. Please contact our Customer Service if you are unsure about how to prevent that from happening.

Please note that the trial signup amount is non-refundable and we do not provide refunds for partial monthly subscription periods. At any time and for any reason, we may provide a refund, discount or other consideration to our members if we deem it appropriate. The amount and form of such refunds, as well as the decision to provide them, are at our sole and absolute discretion.

Your purchase of the membership is accompanied by the statutory withdrawal period. You can only cancel your initial purchase if you have NOT used your subscription. You are using your subscription the moment you complete the purchase and log on to HealthyBuddy. If you want to exercise this right, you must immediately after the initial purchase log off and not log on again. Then you should contact the Customer Service team by telephone to inform them that you regret your purchase. You will then get your subscription cancelled and after this, your payment will be refunded.

You pay €4,95 for a 3-days trial period which is for the access to our website. This amount is non-refundable if you have used our service. You can request refund if you have not used our service

Contact Information

In order for us to assist you in the best possible manner, please make sure to use the same email for contacting us that you used to sign up with. This will help us answer your questions faster and more precisely.

Important note! Our Customer Service is only in English.

In urgent cases, which do not relate to invoices and the like, please call us at +44 1460 455065 during the above mentioned opening hours.